FAQ

Frequently Asked Questions

Answers to the most common questions about products, shipping and payment.

Koliko traje dostava? / How long is delivery?

Dostava traje 1–3 radna dana na teritoriji Srbije. / Delivery takes 1–3 business days across Serbia.

Da li je plaćanje pouzećem? / Is cash on delivery available?

Da, plaćate kuriru prilikom preuzimanja. / Yes, you pay the courier upon delivery.

Da li šaljete van Srbije? / Do you ship outside Serbia?

Za sada dostavljamo isključivo na teritoriji Srbije. / Currently we ship within Serbia only.

Kako mogu da vratim proizvod? / How can I return a product?

Imate pravo na povraćaj u roku od 14 dana. / You have the right to return within 14 days.

Da li su proizvodi testirani? / Are products tested?

Svaka serija se testira u nezavisnim EU laboratorijama. / Every batch is tested in independent EU labs.

Gde se proizvodi proizvode? / Where are products manufactured?

U sertifikovanim EU objektima sa GMP i HACCP standardima. / In certified EU facilities with GMP and HACCP standards.

Mogu li da uzimam više proizvoda zajedno? / Can I combine products?

Da, uz konsultaciju sa lekarom ili farmaceutom. / Yes, after consulting your doctor or pharmacist.

Da li imate sertifikate? / Do you have certificates?

Da — GMP, ISO 9001, HACCP i EU lab reports. / Yes — GMP, ISO 9001, HACCP and EU lab reports.

Kako da kontaktiram podršku? / How to reach support?

Telefonom +381 21 456 789 ili mejlom [email protected], svakog dana 06–22h. / By phone or email, daily 06–22h.

Da li su proizvodi bezbedni za decu? / Are products safe for children?

Proizvodi su namenjeni odraslima, osim ako lekar ne preporuči drugačije. / Products are for adults unless a doctor advises otherwise.